Canceling my recurring donation

Last Updated: Sep 13, 2018 09:48AM PDT

As a donor, you're able to cancel your recurring donation via your Supporter Dashboard. In this support article, we'll walk through the steps to access your Supporter Dashboard and cancel your recurring donation.

 

1. Login to the Supporter Dashboard

First, log in to the Supporter Dashboard that was automatically created for you the first time you donated or created a fundraising page on the Classy platform. From the Classy.org homepage, select the Login option at the top right-hand side of the screen. If you have forgotten your password, reset it within the login window. 

If you are already logged in, you can access your Supporter Dashboard from any Classy page by hovering your mouse over the avatar in the top right-hand corner of the screen and selecting My Settings.

 

2. Navigate to the Supporter Page

Once logged into your Supporter Dashboard, you’ll see the organizations you support listed on the left under “Organizations I’m Supporting.” To modify your recurring donation, select the recipient of your recurring donation.

 

3. Cancel the Recurring Donation

Once you’ve navigated to the Supporter Page, scroll to the Recurring Giving Impact Tile where your recurring donation amount and next transaction date are listed.

Click “Edit Donation” to cancel the recurring donation. Once complete, the changes will take effect on the next scheduled billing date of your transaction.



If you have questions please reach out to Classy Support.