Authorize.net FAQ

Last Updated: Jan 14, 2019 11:58AM PST

Below are the answers to some commonly asked questions about using Authorize.net for payment processing on Classy. We also encourage you to visit their website, support.authorize.net, for more information and documentation.

 

WHO SHOULD USE AUTHORIZE.NET?

Choosing a payment processor really depends on your organization’s needs. Authorize.Net may be the best bet for your organization, but we recommend comparing the processors we support to find the perfect match. You can do so with our comparison chart

HOW MUCH DOES IT COST TO USE AUTHORIZE.NET?

The pricing for Authorize.Net depends on the plan you choose. You can find more information on their pricing page. In any case, we listed their standard setup and monthly gateway fees below for reference: 

  • $49 Setup Fee
  • $25 monthly Gateway Fee

WHO CAN USE AUTHORIZE.NET ON CLASSY?

New and existing paid Classy clients are eligible to use Authorize.Net as their payment processor. In addition, transactions can be submitted to Authorize.Net directly from various merchant business models including websites, point-of-sale systems, call centers, and mobile devices. 

CAN CANADIAN ORGANIZATIONS USE AUTHORIZE.NET?

At this time, Canadian organizations are only eligible to use Braintree. More information on setting up Braintree can be found here

WHEN WILL WE RECEIVE OUR DONATIONS?

After a batch of transactions has settled and there is a positive balance, most merchants can expect their Merchant Service Provider (MSP) to fund their credit card transactions within 2-3 business days.

WHAT IS THE PROCESSING CUT OFF TIME?

Transactions are batched for settlement based on the Transaction Cut-Off Time specified within your Authorize.Net account. The default Transaction Cut-Off Time is 3:00 PM Pacific time.

All transactions with the status Captured/Pending Settlement, Refund, Decline or General Error are eligible for settlement and are automatically settled once every 24 hours.

WHAT IF I NEED HELP?

We’re here for you. For support related to Classy Pay or Classy reporting, please contact Classy Care. For support related to Authorize.net and its features please visit the Authorize.Net support center.

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