FAQs for WePay

Last Updated: Mar 14, 2017 12:48PM PDT

I accidentally completed the WePay Trust Center for a different WePay account that isn’t connected to my Classy account. Can I switch out the wrong WePay account for the correct one that I completed the Trust Center for?

Yes, if the incorrect WePay account was connected to your Classy account, it can be switched out for the correct one by going to classy.org/npo/wepay. However, while the correct WePay account can be connected to your Classy account, Classy will automatically create a new WePay application once a WePay account is linked. This means that the WePay Trust Center will need to completed again even if the correct WePay account is connected. What is an application you ask? An application is created when an account is created with a WePay partner, such as Classy, Crowdrise, GoFundMe, etc. Within each WePay account, multiple applications can be created (ex: if you use the same account for both Classy and Crowdrise, there will be multiple applications listed in your account when you log in). In the example below, there are currently three applications created (Jo Moya, Flower Academy, and Classy). Even if the WePay Trust Center was completed for “The Flower Academy” application, a fourth and brand new application will be added if this account is connected to Classy. The WePay Trust Center will need to be completed again for this new application.


 

How do I withdraw my funds?

You can choose to either attach your bank account to WePay OR request the funds be sent out as a paper check.
If you choose Auto-withdraw, WePay will send any available funds in your WePay account to the primary bank account every day you have a balance, or on the payment schedule you designate. You can set up Auto-withdraw anytime you make a withdrawal from WePay by checking the box next to "Enable Auto-withdraw."

Once your bank account is added to your WePay account, you can click to withdraw the funds at any time. The funds will be available in your bank account in 1-2 business days.

If you choose to have a paper check sent, click on the “Withdraw” button on your home screen. Scroll down to the bottom of the next page, and you'll find an option to “Send a paper check.” Once the check information is submitted, it will be sent out on the next business day. Depending on your organization's location, the check should get to you in 5-7 business days.

How do I attach my bank account to WePay?

To add your bank account, click on your name in the blue header bar at the top of your WePay home screen. Click on the drop-down menu, and select “My Settings.” Select the “Bank Account” tab on the left, which will prompt you to enter your bank account information.

You may be prompted to verify the bank account, which would only be required if you're paying out from your bank account. You don't need to do verify your bank account if you only plan to remove funds from WePay.

Is my information safe?

WePay provide bank level security on all accounts. All sensitive information is encrypted and stored in a PCI-DSS compliant environment.  WePay is certified daily by McAfee and their privacy policy is in compliance with TRUSTe standards.

Why does WePay ask for my Social Security number?

WePay requires your Social Security Number to verify your identity and to comply with state and federal regulations. Your SSN and Tax ID will only be reported to the IRS in the event that you collect more than $20,000 and 200 payments in the calendar year. For more information, please see here.

What are the fees?

The WePay payment processing fee is 2.2% + .30 per transaction, which is in addition to the transaction fee charged by StayClassy.

For International and American Express transactions, there is an additional 1% added to transaction fee.

What happens if a recurring donation fails? Does your system try to re-attempt?

If a recurring payment fails, WePay will automatically retry it one day later. If that retry fails, WePay will send an email to the donor letting them know that their payment failed, and will ask them to update their payment information. If the donor updates the information, WePay will resume processing the recurring payment and try to recoup the missed payment(s).

Is there a maximum amount of donations we can receive?

No, WePay does not have a maximum transaction size. However, if the donation exceeds $10,000, we recommend contacting WePay at support@wepay.com to alert them. WePay has a Risk Team that flags transactions for potential fraud. Larger transactions have a higher risk of being flagged, so we recommend reaching out to WePay to notify them.

How can I change the primary email address associated with my WePay account?

To change the email address associated with your WePay account please follow these steps.

1. Sign in directly to your WePay account

2. Click on the settings button and click access.

3. You'll see a screen where you can add another email address to your account. Enter the new contact's email address, select the permission level, and click Grant Access Please note: If an email address is associated with another WePay account, then it will not be able to be added.

4. After you have added the email address, please reach out to our Support Team so that we can contact WePay on your behalf to complete the account transfer.

Please note If an email address is associated with another WePay account, then it will not be able to be added.

After the email address has been added, a verification email will be sent from WePay to this newly added email address. After you have changed the email address please reach out to our Support Team so that we can contact WePay on your behalf to complete the account transfer.

For more information regarding WePay contact our Support Team at support@classy.org.