WePay FAQs

Last Updated: Jan 14, 2019 11:58AM PST

Below are the answers to some commonly asked questions about using WePay as your Classy payment processor. We also encourage you to visit their website, for more information and documentation.

WHO SHOULD USE WEPAY?

Choosing a payment processor really depends on your organization’s needs. WePay is Classy’s default payment processor and may be the best bet for your organization, but we recommend comparing the processors we support to find the perfect match. You can do so with our comparison chart

HOW MUCH DOES IT COST TO USE WEPAY?

Nonprofit 501(c)3 organizations receive the following pricing: 

  • 2.2% + $0.30 transaction fee for Visa, Mastercard, and Discover
  • An additional 1% fee is added for American Express
  • An additional 1% fee is added for international payments 

WHO CAN USE WEPAY ON CLASSY?

All Classy customers are eligible to use WePay as their payment processor. This includes both free and paid accounts. 

There is one exception—Canadian organizations and any organizations using international currency processing through Classy Passport must use Braintree. To set up Braintree, view our guide. 

WHY DOES WEPAY ASK FOR MY SOCIAL SECURITY NUMBER?

WePay requires Social Security numbers to verify identities. WePay must collect this information to comply with state and federal regulations. To learn more, click here

IS MY INFORMATION SAFE?

Yes, WePay provides bank-level security on all accounts. In addition, all sensitive information is encrypted and stored in a PCI-DSS compliant environment. WePay is certified daily by McAfee and their privacy policy is in compliance with Truste standards.  

HOW DO I RECEIVE MY FUNDS?

You can choose to attach your bank account to WePay or request paper checks.

If you attach your account and enable auto-withdrawing, WePay will send any funds in your WePay account to your bank account every day or on the schedule you choose (weekly or monthly). Funds take 1-2 business days to appear in your bank account. If you choose a paper check, your funds will reach you in 5-7 business days after you request one.  

WHAT HAPPENS IF A RECURRING DONATION FAILS?  DOES YOUR SYSTEM TRY TO RE-ATTEMPT?

If a recurring payment fails, WePay automatically tries again one day later. If that fails, WePay will send an email to the supporter to let them know their payment failed and will ask them to update their paymentinformation. 

If the supporter updates their information, WePay will resume processing payments and try to recoup the missed payment(s). 

IS THERE A MAXIMUM AMOUNT OF DONATIONS WE CAN RECEIVE?

No, WePay does not have a maximum transaction size. However, if a donation exceeds $10,000, we recommend contacting WePay at support@wepay.com to give them a heads up. WePay has a Risk Team that flags transactions for potential fraud—larger transactions have a higher risk of being flagged. 

I ACCIDENTALLY SET UP A WEPAY ACCOUNT THAT ISN’T CONNECTED TO MY CLASSY ACCOUNT. WHAT SHOULD I DO?

No worries, you can switch to the WePay account that is connected to your Classy account. To do so, click here.

Note that Classy will automatically create a new WePay application once a WePay account is linked. In simple terms, that just means you will need to complete the WePay Trust Center again.  

WHAT IF I NEED HELP?

For support related to Classy Pay or Classy reporting, feel free to contact Classy Care. If you have additional WePay questions, please visit the WePay support center

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