Classy Login FAQ

Last Updated: Oct 03, 2018 09:20AM PDT

In this support article, we'll answer FAQs about Classy Login.   

 

How Do I Login?

Depending on the type of Classy user you are, organization administrator or supporter, there are several ways to login to Classy.

If you are the administrator of a Classy account, you will likely log in through the Classy homepage at www.classy.org/login or from your domain masked login portal.

If you are a supporter, you will have multiple options for logging in. You can log in through: 

  • Your individual, fundraising page, team page, or campaign landing page 

  • Email prompts from donation receipts, recurring donations, or fundraising page notifications 

Why Do I Need a Login?

Depending on the type of Classy user you are, organization administrator or supporter, there are many things that can be managed. All of this information is tied to your Classy Supporter Dashboard. When you log in to Classy, you can manage your recurring donations, resend yourself a receipt, update personal information, manage your individual or team pages, or manage a Classy organization account or campaign. 

What is a Classy Supporter Dashboard?

A Classy Supporter Dashboard is your one-stop shop for all of your activity on Classy. This includes donation history, recurring donation management, personal information, individual/team fundraising page management, nonprofit account administrator access, or campaign administrator access.

A Classy Supporter Dashboard is created in our system according to your email address. For more information on getting logged in to manage your Supporter Dashboard please refer to this support article

How Do I Reset my Password?

In the case that you forget your password, you can easily reset your password by selecting Forgot Password? If your email address is found within our system, a code will be emailed to you. Enter the code and proceed to update your password. More information on this process can be found here

What are the Password Requirements?

Your password will need to consist of the following:
-Minimum of 8 characters
-At least 1 letter
-At least 1 number
-At least 1 special character: ~"\'!?@#$%&*()-_=+{};:,.>[]

Is there an Age Requirement for a Classy Account?

According to federal policy from the Child Online Privacy Protection Act (COPPA), Classy Supporter Dashboards cannot be created by anyone below 13 years of age. More information on this policy can be found here.

How Can I Fix an Incorrect Email Address? 

If your email is entered incorrectly, please contact Classy Support so that your information can be updated. 

Is There a Session Time Limit?

After 8 hours of inactivity, you will be logged out of the system automatically.

Have any additional questions about logging in to Classy? Reach out to our Support Team.