Notification emails in Peer-to-Peer campaigns are automatically triggered when fundraisers take action. This support article will describe how to set up a notification email and explain the options available.
1. Open Your Campaign
2. Click the Email Tab
Inside your Campaign Manager click the Email tab.
3. Select Supporter Notifications
In the Email tab select Supporter Notifications to see all available notification emails. There are two types of notification emails: those that are required and cannot be turned off and those that can be toggled on and off.
4. Edit a Supporter Notification Email
To design a specific notification email, click the email name or gray arrow to edit the email. After selecting an email, you will go through the three-step process of designing your email.
The Setup section allows you to customize how the email will appear in your fundraiser's inbox, and also provide them with an email to which they can respond with any questions.
The Content section is where you can design all the different aspects of your email. This is your chance to rally your fundraisers to go the extra mile to reach their fundraising goal, so be sure to use some inspiring images and words to give them the motivation they need!
Once you have created the email you want your fundraisers to receive, you can take it for a test run. Add an email to the Send Test Email to have a test copy of the complete email sent to you for review. If everything looks good, click Save!
5. Glossary of Notification Emails
Chargeback* - Email sent to a donor when a chargeback has been issued for their donation
Comment on campaign activity - Email sent to a supporter when someone comments on their campaign activity
Comment on fundraising page* - Email sent to the fundraiser when they receive a comment on their fundraising page
Comment on team page* - Email sent to the team captain when they receive a comment on their team fundraising page
Dedication Ecard* - Email with Ecard sent to the recipient of a donation dedication
Donation made to fundraising page* - Email sent to the fundraiser when they receive a donation to their fundraising page
Donation made to team fundraising page * - Email sent to the team captain when they receive a donation to their team fundraising page
Failed recurring donation - Email sent to a donor when their recurring donation fails to make a successful payment
Fundraising goal reached (individual) - Email sent to the fundraiser when they reach their fundraising goal
Fundraising goal reached (team) - Email sent to the team captain when their team reaches their fundraising goal
Fundraising page created - Email sent to the fundraiser after they create their fundraising page
Member joined team - Email sent to the team captain when a fundraiser joins their team
Recurring donation created - Email sent to a donor after the donor initiates a recurring donation
Update made to a campaign page - Email sent to supporters when a campaign page is updated
* indicates a required notification email
If you have any questions about Notification Emails, please contact Classy Support for assistance.