Notification Emails Explained

Last Updated: Oct 04, 2018 09:11AM PDT

Notification emails in Peer-to-Peer campaigns are automatically triggered when fundraisers take action. This support article will describe how to set up a notification email and explain the options available.

 

1. Open Your Campaign

Navigate to your account's Campaigns tab and click on the campaign you want to open. This will bring you to the Overview tab for that particular campaign.

2. Click the Email Tab

Inside your Campaign Manager click the Email tab.

3. Select Supporter Notifications

In the Email tab select Supporter Notifications to see all available notification emails. There are two types of notification emails: those that are required and cannot be turned off and those that can be toggled on and off.

4. Edit a Supporter Notification Email

To design a specific notification email, click the email name or gray arrow to edit the email. After selecting an email, you will go through the three-step process of designing your email.

Setup

The Setup section allows you to customize how the email will appear in your fundraiser's inbox, and also provide them with an email to which they can respond with any questions.

Content

The Content section is where you can design all the different aspects of your email. This is your chance to rally your fundraisers to go the extra mile to reach their fundraising goal, so be sure to use some inspiring images and words to give them the motivation they need!

Confirm

Once you have created the email you want your fundraisers to receive, you can take it for a test run. Add an email to the Send Test Email to have a test copy of the complete email sent to you for review. If everything looks good, click Save!

5. Glossary of Notification Emails

  • Chargeback* - Email sent to a donor when a chargeback has been issued for their donation

  • Comment on campaign activity - Email sent to a supporter when someone comments on their campaign activity

  • Comment on fundraising page* - Email sent to the fundraiser when they receive a comment on their fundraising page

  • Comment on team page* - Email sent to the team captain when they receive a comment on their team fundraising page

  • Dedication Ecard* - Email with Ecard sent to the recipient of a donation dedication

  • Donation made to fundraising page* - Email sent to the fundraiser when they receive a donation to their fundraising page

  • Donation made to team fundraising page * - Email sent to the team captain when they receive a donation to their team fundraising page

  • Failed recurring donation - Email sent to a donor when their recurring donation fails to make a successful payment

  • Fundraising goal reached (individual) - Email sent to the fundraiser when they reach their fundraising goal

  • Fundraising goal reached (team) - Email sent to the team captain when their team reaches their fundraising goal

  • Fundraising page created - Email sent to the fundraiser after they create their fundraising page

  • Member joined team - Email sent to the team captain when a fundraiser joins their team

  • Recurring donation created - Email sent to a donor after the donor initiates a recurring donation

  • Update made to a campaign page - Email sent to supporters when a campaign page is updated

* indicates a required notification email

If you have any questions about Notification Emails, please contact Classy Support for assistance.