Frequently Asked Questions about Classy Passport

Last Updated: Oct 13, 2017 04:33PM PDT

COMING SOON: Classy Passport will be the latest product to join the Classy platform. Classy Passport enables nonprofits to take their fundraising global, engaging new and existing international supporters through a seamless giving experience.

What is Classy Passport?

Classy Passport enables any nonprofit organization to take their fundraising global with just a few clicks of a button, while providing international supporters with a seamless giving experience.

Classy Passport automatically displays campaign and donation pages in over 130 currencies. It also delivers Cross-Currency functionality, supporting multi-currency donations, multi-currency receipting, and US or international settlement all under one campaign.

How does Passport work?

Classy Passport enables clients to create Donation Pages, Crowdfunding campaigns, and Peer-to-Peer campaigns, as well as set fundraising goals in over 130 currencies. Supporters visit these pages and see their native currency and applicable address field automatically displayed. When they make a donation, they will get a receipt with the correct currency. The transaction will be converted and settled in to the organization's US bank account. Note: Classy Passport is available for our newer campaign types only and it is not available on our Classic campaign types.

*If the organization has US-Settlement only, receipts will indicate only US tax-deductible language and may therefore not be compliant in other countries.
**Settlement in select international countries is available, please contact the Classy Support Team for more information.

How much does Passport cost?

We are debuting Classy Passport at no extra charge, waiving the associated transaction fees through the end of January 2018 in order to empower clients to explore international growth opportunities and reach a broader world of supporters.

Once this promotion period ends, the pricing will be as follows:
Pay As You Go Clients: 2% Fee (+ Classy fee and payment processor fee)
Subscription Based Clients: 1.5% Fee (+ Classy fee and payment processing fee)

Please note that clients may be subject to conversion related banking fees.

What is Cross-Currency?

Cross-Currency delivers multi-currency fundraising, multi-currency donations, multi-currency receipting, and settlement in US or international bank accounts, all from a single campaign.
Classy is the first and only fundraising platform that offers Cross-Currency functionality.

For example, let's say one of your supporters in the US creates a fundraising page in response to one of your campaigns, and asks friends and family in England, Australia, and Japan to make a donation. Each person can make a donation in Great British Pounds, Australian Dollars, and Japanese Yen and get receipts in their respective currencies. Each donation will be converted and settled in your US bank account.

What is US-Settlement versus International Settlement?

US-Settlement is the standard and most commonly used method of settlement in Classy Passport, that is settlement of funds in to a US bank account. While donors see their native currency on the donation page and receipt, the actual transaction is converted and settled in US dollars (USD).

International Settlement is available for organizations that have bank accounts and nonprofit entities in the US and select foreign countries. In this instance, transactions can be converted and settled in a supported currency other than USD. If you are interested in International Settlement please contact the Classy Support Team for more information.

Pricing for International Settlement:
$100 set up fee for each international currency plus applicable transaction fees (see pricing above)

What currencies are supported?

Organizations can create campaigns and supporters can donate in over 130 currencies.

Does Classy Passport work for Canadian clients?

Classy Passport only applies to Canadian clients that also have a US affiliate and want to transact/settle in both currencies, but under a single Classy account. Please contact the Classy Support Team for more information.

Which payment processors does Classy Passport support?

Classy Passport can be used with Braintree, WePay, or For clients using international settlement accounts, you must use Braintree.

Does Classy Passport include language translation?

Language translation is currently not available, but is on the horizon as we continue to build out Classy Passport's functionality.

What types of clients would benefit from using Classy Passport?

Classy Passport is for US-based nonprofits who want to expand their supporter base globally, whether they have existing international supporters or are looking to branch out. It's a great option for organizations that are managing their online international fundraising through multiple, disparate systems and want to coordinate efforts onto a single platform.

What campaign types can organizations run on Classy Passport?

Classy Passport is available for new Donation Pages, Crowdfunding Campaigns, and Peer-to-Peer Campaigns. Please keep in mind that this functionality is not currently available for Classy Events.

How is Classy Passport turned on/off?

Classy Passport will automatically be turned on for all clients. To turn Classy Passport off, please contact support.

Can Classy Passport be disabled/ enabled per campaign?

When enabled, Classy Passport is turned on for all campaigns at the account level and cannot be turned on/off for specific campaigns or pages.

What type of reporting is available with Classy for Salesforce?

Within the latest version of Classy for Salesforce there is a custom report called "Classy Passport Transactions" and is included in the Classy Reports folder in Salesforce. Stay tuned for more information about specific reporting within Classy.

How does Classy Passport work for supporters?

Classy Passport gives international donors a more familiar giving experience by leveraging their browser settings to display their native currency and address fields on fundraising and donation pages, as well as displaying the applicable currency on their donation receipt. Additionally, international supporters are able to create individual and team fundraising pages in over 130 currencies to encourage donations from their friends and family in their native currency.  Here is an example if someone were donating from their computer in France.

You will also notice that the address fields default to the country you are making the donation from based on your browser preferences.  For instance Region & Postal Code will be seen instead of State & Zipcode if you are based outside of the United States.

Can donors and fundraisers override their native currency and donate in another?

Yes they can. When making a donation or creating a fundraising page, supporters can select from a list of available currencies.

Please contact the Classy Support Team for more information at Classy Passport.