Classy Pay and Your Recurring Donors

Last Updated: Sep 13, 2018 02:25PM PDT

What is Classy Pay?

Classy Pay is a payment processing system that connects your organization’s Classy account with your payment processor of choice (Braintree,, WePay). Classy Pay is responsible for processing transactions, creating recurring profiles, and tokenizing sensitive data for organization’s using Classy.

Think of Classy Pay as an armored car that's going to pick up your donor's payment information in Classy and protect it as it delivers it to your payment processor. Classy Pay secures your donor’s credit card information, delivers it to the payment processor of choice, and reports back to your organization with the status of its arrival.

If your organization is using Braintree, WePay, or your organization is already utilizing Classy Pay! There is no additional cost or fees associated with Classy Pay and it's available to use by any organization on Classy.

How does Classy Pay help me?

With Classy Pay, your organization has more visibility into transaction statuses, the health of your recurring giving plans, and new features such as Classy Recurring Management. Through Classy Recurring Management, you can update donor billing information, change recurring donation processing dates, and update the amount of recurring giving donations. 

Switching payment processors? Previously, recurring giving plans would continue to transact through the payment processor the recurring donation was originally created on. With Classy Pay, recurring giving plans will now process through your latest payment processor. This will save you time with reporting and reconciliation. 

Classy Pay also provides greater visibility and ownership of your recurring donors. If a recurring giving plan fails, Classy Pay receives a detailed error message back from the payment processor so you have actionable information on why a recurring plan didn't process. Classy Pay will also attempt to charge a recurring giving plan that has failed for up to three months before moving it to a suspended state. Recurring giving plans that have been suspended can easily be reactivated by updating the credit card information on file.

Why can’t I manage all of my recurring giving plans through Classy Manager?

Classy is in the process of moving our platform to a new code base. Recurring giving plans created in the old code base are not compatible with products built in the new code base, including Classy Pay. These recurring giving plans will continue to process and be managed through the payment processor in which they were created. Organizations can still view these legacy recurring giving plans through Classy Manager and Classy Reporting, however, management of these recurring giving plans must take place via the payment processor and/or the classic recurring donors report.

If you have additional questions, please reach out to Classy Support for assistance.