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Our regular business hours are 6:30 AM - 5:30 PM PST. We also monitor for critical issues during afterhours and weekends. Thank you and we look forward to hearing from you!

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An urgent request has high priority and goes immediately to the top of the support queue. It receives an initial response within an hour and we deal with these requests as quickly as possible.

An urgent request (Level 1) is generally used for a serious Classy systems failure. Other examples include: no one being able to log into their account, a system down or critical error impeding either you or your supporters from accessing the Classy platform or the inability to process payment/accept new transactions.


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